SGA KENYA LIMITED
Kenya Head Office, Mombasa Rd
P.O. BOX 18670-00500
Nairobi, Kenya
19th May 2026
CAREER OPPORTUNITY
AIRLIFT COORDINATOR
SGA Kenya Limited is a multinational security organization with fixed base operations in the East Africa region, servicing security contracts throughout Africa from its regional headquarters in Nairobi, Kenya.
The company offers a full spectrum of security services, ranging from static guards and dog patrols through to sophisticated electronic security, access control, Cash-In-Transit services, and surveillance equipment.
With over 55 years of operating experience and employing over 17,500 personnel in the region, SGA Kenya Limited has the resources and capability to handle all client security requirements.
We are seeking to recruit a highly organized, analytical, and customer-focused Airlift Coordinator who is of high integrity and self-driven with the necessary skills and experience to join our team. The successful candidate will be based at our Nairobi Headquarters Office.
JOB INTRODUCTION
The Airlift Coordinator will be responsible for coordinating and managing all administrative and operational aspects of airlift services. This includes:
- Handling customer bookings
- Ensuring accurate documentation
- Coordinating operational resources and subcontractors
- Facilitating ticketing and logistics
- Supporting pricing and quotations
- Overseeing invoicing and collections
- Monitoring service revenue and margins
ROLE RESPONSIBILITIES
This is a full-time role that may require the successful candidate to work outside normal working hours when necessary.
- Serve as the main point of contact for customers booking airlift services.
- Review customer documentation to ensure accuracy and liaise with customers where corrections are required.
- Acknowledge receipt of service requests and communicate allocation of resources.
- Update customers on service progress and completion status.
- Coordinate and make airline ticket bookings.
- Liaise with Operations to ensure allocation of required resources including CIT vans, couriers, and operational support.
- Coordinate with subcontractors where necessary to ensure service readiness and execution.
- Ensure timely and accurate invoicing through the relevant Finance Departments.
- Follow up with customers to ensure payments are made within agreed service level agreements (SLAs).
- Verify the accuracy of revenue and cost reports issued by Finance.
- Identify services performing below target GP margins and advise management accordingly.
- Prepare proposals for prospective customers.
- Provide quotations for revised, ad hoc, and additional customer service requirements.
- Maintain effective communication and coordination between customers, operations teams, and service providers.
- Ensure compliance with company operational procedures and customer requirements.
KEY PERFORMANCE INDICATORS
1. Customer Service
- Timely response to customer requests
- Customer satisfaction and communication updates
- Adherence to customer service SLAs
2. Operational Coordination
- Timely allocation of operational resources
- Accuracy and efficiency in ticketing and service coordination
- Effective coordination with subcontractors and operations teams
3. Revenue & Financial Management
- Accuracy of invoicing and reporting
- Monitoring service profitability and GP margins
- Timely collections and payment follow-ups
4. Business Development Support
- Timely preparation of quotations and proposals
- Support in maintaining and growing customer accounts
KEY RESULT AREAS
- Efficient and timely coordination of airlift operations
- Improved customer service delivery and communication
- Accurate invoicing, reporting, and margin monitoring
- Strong operational support and service reliability
- Positive customer relationships and business growth
REPORTING RELATIONSHIP
Reporting to the CIT Manager Kenya with dotted reporting to the Group CIT Manager / Group Commercial Officer.
THE IDEAL CANDIDATE
Knowledge and Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Commerce, or a related field.
- A Master’s degree, diploma, or certification in Logistics or Transport Operations will be an added advantage.
- Relevant work experience may be considered in lieu of formal qualifications.
- Understanding of Airlift Operations will be an added advantage.
Additional Skills
- Strong analytical and organizational skills
- Excellent interpersonal and communication skills
- High level of integrity and professionalism
- Ability to work effectively under pressure and within strict deadlines
- Strong customer service orientation
- Good working knowledge of Microsoft Office applications
- Demonstrated high ethical standards and accountability
- Ability to work independently and collaboratively within a team environment
- Willingness to be on call outside normal working hours when necessary
APPLICATION PROCESS
Interested candidates who meet the above qualifications may forward their CVs and application letters to:
Subject heading: “AIRLIFT COORDINATOR”
Application deadline: 21st May 2026
Any further enquiries may be addressed to the Human Resource Office.
DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by the Airlift Coordinator. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.
SGA Kenya Limited is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace. We encourage applications from all qualified candidates regardless of gender, age, disability, ethnicity, religion, or background.
Only shortlisted candidates will be contacted for an interview.
Those who attempt to canvass will be disqualified from the process.
SGA KENYA LTD
COUNTRY MANAGER