ALARM RESPONSE

At SGA, your security is our highest priority. Monitoring and armed response services are closely integrated, and combine hi-tech solutions with dedicated manpower that is there when you need it.

When an activation signal is received at one of the SGA Control Rooms professional and well trained staff will coordinate and dispatch armed or unarmed response teams to verify whether the activation was inadvertent or if an actual security breach has taken place.

SGA alarm response agents will verify the status of the client’s property, facility or residence. Once a threat has been identified, the response agent will immediately notify Control Room to dispatch law enforcement/Police.

In Tanzania and Uganda, SGA response teams are armed whilst in Kenya most response teams are accompanied by armed Police.

Each of our Control Rooms either centrally or locally are equipped with the latest technology.

SGA alarm response services include:

• 24/7 Control Room monitoring 
• Strategically based radio dispatched alarm response vehicles that will respond in minutes
• Highly trained unarmed and armed units
• Fleet of vehicles equipped with satellite tracking
• K9 tracker dogs response unit on call
• Self-testing digital alarm transmitter equipped with anti-tamper device
• SMS alerts for client notification of alarm occurrence
• Roadside rescue service for clients 
• Video alarm verification 
• Fire alarm monitoring and response