WHISTLEBLOWING
Introduction
For more than half a century, SGA has worked to ensure that we conduct our affairs with unyielding integrity. We work to uphold the highest standards of business practices and have a zero tolerance for corruption, fraud and ethics violations.
Along with our core values of leadership, passion, accountability and quality, integrity is a pillar of our overall vision. By acting with integrity, we reflect positively on the values and reputation of the Company and its brand everywhere we have a footprint.
Raise Your Voice
At SGA, we encourage our clients/stakeholders to speak out on any suspected wrongdoing or concerns on our operational procedures. Raising integrity concerns protects the SGA community: i.e. our company, our colleagues and our stakeholders. If you have a concern about compliance with any of SGA policy, you have a responsibility to raise that concern. We treat all disclosures with utmost confidentiality and respect in accordance with the SGA values. Both your identity and the information shared will be on a "need-to-know· basis with those responsible for resolving the concern.
How to Raise an Integrity Concern
SGA offers several official channels for our clients and stakeholders to voice concerns/ issues or information on acts or conduct that breach this Code. Please use the channel that is most comfortable for you.
- A formal letter/email directly to the Country Director or the Group Chief Executive Officer.
- A phone call or SMS to SGA Corporate Ombudsperson Email: ombudsman@sgasecurity.com
- This dedicated web form to submit the whistle-blower’s concern.
Please fill in this web form to report any suspected wrongdoing to the management of SGA Security Group for review and action.
What Happens When an Integrity Concern Is Raised?
All concerns about compliance with SGA policy follow a standard process of review and investigation. The investigation process includes:
- Assigning an investigator - Experts with the right knowledge and objectivity are assigned to investigate. Where appropriate, concerns relating to operational procedures are investigated by the local management team lead by the Country Director. This ensures that relevant laws and standards are being followed to access operational compliance. In case further escalation is required investigations will take place at senior management level led by the Group Chief Executive Officer and an independent Audit Team.
- Investigation - The team determines the facts through interviews and/or review of the information provided.
- Corrective Action - If necessary, the team recommends corrective actions to the appropriate managers for implementation.
- Feedback - The person raising the concern receives feedback on the outcome (if applicable).
Retaliation Violates SGA Policy
SGA values the help of our clients and stakeholders who identify potential problems that the Company needs to address and prohibits retaliation against anyone for raising or helping to address an integrity concern.
We assure our clients/stakeholders that they will be protected from reprisals or victimization for whistle blowing in good faith. If at any time the whistle-blower is dissatisfied with the response or outcome of the investigation, the whistle-blower is at liberty to report the concern to the Country Director or Group Chief Executive Officer of SGA Group.
This again is without prejudice to the whistle-blower’s fundamental right to report the concern to appropriate regulatory body or seek further redress in a court of law.