SGA Kenya Limited is a multinational security organization with fixed base operations in the East Africa region, servicing security contracts throughout Africa from its regional headquarters in Nairobi, Kenya.

The company offers a full spectrum of security services, ranging from static guards and dog patrols through to sophisticated electronic security, access control and surveillance equipment.

With over 50 years of operating experience and employing over 17,500 personnel in the region, SGA Kenya Limited has the resources and capability to handle all our client's security requirements



We are seeking to recruit Control Room Operators of high integrity and self-driven with the necessary skills and experience to join our team of frontline staff. The successful candidates will be assigned control room duties stationed at various branches. The ideal candidates should have demonstrated experience in Control Room operations in addition to the following other requirement:


Job Introduction

The Control Room Operators will be responsible for securing client assets through CCTV surveillance, VHF radio communication and Tracking -ECTS (Electronic Cargo Tracking System). They will be expected to monitor, identify, document, and investigate any exceptions/inconsistencies that pertain to the safety and security of our clients’ facilities, products, property, and any other assets.


Duties and Responsibilities

This is a full-time role, managing 24/7 operations that will call for the applicant to work outside normal working hours.

  • Incident management across all departments Response, Guarding, Tracking e.t.c
  • Perform daily control room tasks with high integrity and efficiency
  • Respond promptly to radio checks and keep accurate records of all communication
  • Monitor company vehicles and cargo trucks using our Tracking software
  • Issue field visit related equipment to staff on the instruction of the operations manager
  • Report any alarm activation to the duty security manager
  • Monitor the external security situation and provide the best routes and road status to company drivers
  • Manage the main switchboard, answer all the calls, and direct them to the right department promptly and courteously
  • Identify and recommend changes to improve our security operations


Please note that the above list of role responsibility is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.


Reporting Relationship:

  • Reporting to the Control Room manager/ supervisor.

The ideal candidate

Qualifications, Knowledge and Experience

  • Diploma in information technology (IT) or higher
  • Diploma in Criminology and security studies or higher
  • Diploma/Degree in Business Management
  • Higher diploma in security Management-related field will be advantageous
  • Proficiency with word processing and spreadsheet software
  • Knowledge of the Kenyan security industry market rules & regulations
  • Advanced knowledge of control room related reports & processes
  • 3 years’ experience in control room set up
  • Proven track record in previous employment
  • Experience using relevant technological software’s and security equipment (CCTV, 2-way radio and security software i.e Tracking platforms, Alarm software)
  • Experience in reporting and emergency response planning with at least 3 years’ experience as a control room operator
  • Fluent in written and spoken Swahili and English. Additional foreign languages are a plus


Desirable skills

  • Excellent Communication Skills – clarity and courtesy on phone, 2-way radio and email.
  • An analytical mind with problem-solving & conflict management skills.
  • Excellent organizational and multitasking abilities.
  • A team player with high level of dedication.
  • Delivering objectives.
  • Dealing with complexity.
  • Professionalism.



Interested candidates who meet the above qualifications may forward their CV’s & application letters to stating the subject heading “CONTROL ROOM OPERATOR by 19th May 2022. Only shortlisted Candidates will be contacted.

Any further enquiries may be addressed to the Human Resource Office.


DISCLAIMER: The above statements are intended to describe the general nature and level of the work being performed by the Operations Manager-Guarding. The statements are not intended to be an exhaustive list of all possible duties, tasks & responsibilities. The management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

SGA recruitment policy addresses itself to the core values of best practice, diversity and equality.

Those who attempt to canvass will be disqualified from the process.