Technical Supervisors

TECHNICAL SUPERVISORS - 5 POSITIONS

SGA KENYA LIMITED

SGA Kenya Limited is a multinational security organization with fixed base operations in the East Africa region, servicing security contracts throughout Africa from its regional headquarters in Nairobi, Kenya.

The company offers a full spectrum of security services, ranging from static guards and dog patrols through to sophisticated electronic security, access control and surveillance equipment.

With over 50 years of operating experience and employing over 19000 personnel in the region, SGA Kenya Limited has the resources and capability to handle all our client's security requirements

 

TECHNICAL SUPERVISORS (5)

We are seeking to recruit Technical Supervisor who are of high integrity and self-driven to join our team of frontline staff.

The successful candidates will be assigned technical supervision duties at our head office in Nairobi and branch offices countrywide.

The ideal candidates should have vast experience as supervisors specifically in the security industry, serve as a point of contact for customers with queries about technical products and issues.

 

Job Introduction

Reporting to the Technical Manager, the technical supervisors will be responsible for providing leadership and direction for the technical team, improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

The supervisors will manage a team of technicians and other direct reports.

 

Duties and Responsibilities

  • Planning daily customer visits
  • Coordinating maintenance of assigned areas
  • Resolving customer complaints
  • Scheduling & coordination of daily tasks assigned to technicians
  • Preparing report summaries for customers and internal use
  • Management of technicians
  • Preparation of daily & monthly activity reports
  • Provide technical support to technicians in the field

 

Please note that the above list of role responsibility is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

 

Reporting Relationship:

  • Reporting to the Technical Manager


The ideal candidate

Qualifications, Knowledge and Experience

 

Knowledge and Qualifications

  • Degree in Electrical & Electronic Engineering / Telecommunications or a related field from a recognized university
  • Excellent understanding of Integrated Security Solutions (Intruder Detection and Alarm, CCTV, Access Control, Fire Detection)
  • Advanced professional training in project management
  • Knowledge of basic accounting (Budgets/Expenditure/Billing etc.)
  • Knowledge of Kenya market & Kenyan legislation
  • A valid Driver’s/Rider’s License with a minimum of five years continuous driving/ Riding experience

 

Experience

  • 5 years’ experience as a technical supervisor in the security industry
  • Must be experienced in installation and maintenance of:
    • Alarm, CCTV
    • Access Control
    • Fire Alarm
    • Vehicle Barriers Systems

in line with KSIA technical standards

  • Experience in working in fast paced target driven environment

 

Technical Skills

  • Technical Survey Skills
  • Computer Skills
  • Telephone Handling Skills
  • Report writing
  • MS -Office
  • Planning, organizing & management skills
  • Presentation Skills

 

Behavioral Skills

  • Understanding the organizational objectives & environment
  • Delivering Organizational objectives
  • Teamwork
  • Professionalism
  • Dealing with changing circumstances & complexities
  • Deliver great customer service

 

Interested candidates who meet the above qualifications may forward their CV’s & application letters to hr@ke.sgasecurity.com stating the subject heading "TECHNICAL SUPERVISOR" by 7th September 2022. Only shortlisted Candidates will be contacted.

Any further enquiries may be addressed to the Human Resource Office.

 

SGA recruitment policy addresses itself to the core values of best practice, diversity and equality.

Those who attempt to canvass will be disqualified from the process.