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Technicians

TECHNICIANS - 5 POSITIONS

SGA KENYA LIMITED

SGA Kenya Limited is a multinational security organization with fixed base operations in the East Africa region, servicing security contracts throughout Africa from its regional headquarters in Nairobi, Kenya.

The company offers a full spectrum of security services, ranging from static guards and dog patrols through to sophisticated electronic security, access control and surveillance equipment.

With over 50 years of operating experience and employing over 19000 personnel in the region, SGA Kenya Limited has the resources and capability to handle all our client's security requirements

 

TECHNICIANS (5)

We are seeking to recruit Technicians who are of high integrity and self-driven to join our team of frontline staff.

The successful candidates will be assigned technical duties at our Head office in Nairobi and branch offices.

The ideal candidates should have vast experience as technicians specifically in the security industry, serve as a point of contact for customers with queries about technical products and issues:

 

Job Introduction

Reporting to the Technical Supervisor, the Technicians will be responsible for the installation, repair, replacement, and maintenance of discrete and integrated electronic security systems following blueprints of electrical layouts and building plans according to specifications and requirements.

 

Duties and Responsibilities

  • Handle technical activities related to: Breakdowns, maintenance, installations within the assigned time frame
  • Conduct proper and efficient installations of new products
  • Training clients on usage of security systems ensuring customer satisfaction
  • Complete jobs in a timely manner and hand over to the supervisor for commissioning
  • Commission installations and record necessary details
  • Proactively respond to customer requests and complaints communicating them to the supervisor for follow up
  • Assist in conducting technical assessments
  • Ensure re-servicing of equipment is conducted according to schedules
  • Record and maintain technical records i.e. worksheets, service schedules, job cards
  • Maintain and adhere to good housekeeping practices including litter and technical waste management etc.
  • Conduct basic incident investigations in line with the concerned parties
  • Provide quality service to both internal and external customers by completing all tasks accurately and within the set time frame
  • Any other duties that may be assigned by seniors from time to time

 

Please note that the above list of role responsibility is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

 

Reporting Relationship:

  • Reporting to the Technical Supervisor


The Ideal Candidate

Minimum Requirements

 

Knowledge and Qualifications

  • A Diploma in Engineering field or any other relevant qualification
  • Work experience through internal growth and training
  • Knowledge of Kenya market & Kenyan legislation
  • A valid Driver’s/Rider’s License with a minimum of five years continuous driving/riding experience

 

Experience

  • 3 years’ experience in the technical security industry, must be experienced in installation and maintenance of:
    • Alarm
    • CCTV
    • Access Control
    • Fire Alarm
    • Vehicle Barriers Systems
    In line with KSIA technical standards
  • Experience in working in fast paced target driven environment

 

Technical Skills

  • Technical Survey Skills
  • Computer Skills
  • Telephone Handling Skills
  • Report writing
  • MS -Office
  • Planning, organizing & management skills
  • Presentation Skills

 

Behavioral Skills

  • Understanding the organizational environment
  • Understanding the organization’s objectives
  • Dealing with changing circumstances
  • Supporting and working with others
  • Delivering objectives
  • Dealing with complexity
  • Acting professionally
  • Deliver great customer service

 

Interested candidates who meet the above qualifications may forward their CV’s & application letters to hr@ke.sgasecurity.com stating the subject heading "TECHNICIAN" by 8th March 2023. Only shortlisted Candidates will be contacted.

Any further enquiries may be addressed to the Human Resource Office.

 

SGA recruitment policy addresses itself to the core values of best practice, diversity and equality.

Those who attempt to canvass will be disqualified from the process.