Some people do their jobs.

And then there’s Betty Akia, who does it in a way that makes everyone around her feel seen, heard, and valued.

Posted by SGA Security at Equity Bank Church House in Kampala, Betty is not “just doing her job”; she’s redefining everyday excellence on the frontline.

Her calm presence, warm approach, and unmissable impact.

But recently, something incredible happened. 

What started as daily acts of kindness and professionalism quietly caught fire; customers began sharing their gratitude online, praising her outstanding service on social media. 

Well, word spread fast.

And then the moment that made all of us beam with pride.

Equity Bank Uganda’s Managing Director personally recognised and awarded Betty for her exemplary customary service.

It wasn't just applause for a single moment; it celebrated every smile sparked, every issue diffused with empathy, and every client who left feeling valued

At SGA Security, we couldn’t be prouder to have Betty as one of our own, a true example of what service with heart really looks like.

And to Equity Bank Uganda, thank you for not just noticing but for honouring her in a way that reminds us all why excellence matters.